Levels of Management:
The
level of management determines a chain of command, the amount of authority and
status enjoyed by any managerial positions. The levels of management can be
classified in three broad categories:
Top level /
Administrative level
Middle level /
Executor (organizer)
Low level /
Operative / First-line managers
Managers
at all these levels perform different functions. The role of managers at all
the three levels is discussed below:
Top level: execute (perform) coaching,
change management, leadership, delegation, and empowerment, etc.
Middle level: problem solving, team
building, talent development, performance management etc.
Low level: emotional intelligence and
coaching or performance, etc.
Top Level of Management
It consists of board of directors, chief
executive, or managing director. The top management is the ultimate source of
authority and it manages goals and polices for an enterprise. It devotes more
time on planning and coordinating and functions.
Top
management lays down the objectives and broad polices of the managers:
·
It issues necessary instructions for preparation of
department budgets, procedures, schedules etc.
·
It prepares strategic plans and polices for the
enterprises.
·
It appoints the executive for maintaining a contact with
the outside world.
·
It controls and coordinates the activities of all the
departments.
·
It is also responsible for maintaining a contact with the
outside world.
·
It provides guidance and direction.
·
The top management is also responsible towards the shareholders
for the performance of the enterprise.
Middle Level of Management
The branch
managers and department managers constitute middle level. They are responsible
to the top management for the functioning of their department. They devote (assign)
more time to organizational and directional functions. In small organization, there is only one layer of middle
level of management but in big enterprises, there may be senior and junior
middle level management. Their role can be emphasized as-
They
execute the plans of the organizations in accordance with the policies and
directives of the top management.
They make plans
for the sub-units of the organization.
They interpret
and explain policies form top level management to lower level
They
participate in employment and training of lower level management.
They are
responsible for coordinating the activities within the division or department
It also sends
important reports and other important data to top level management.
They evaluate
performance of junior manager.
They are also
responsible for inspiring lower level managers towards better performance.
Lower level of management:
Lower level is also known as supervisory/ operative level
of management. It consists of supervisors, foreman, section officers,
superintendent etc. in other words, they are concerned with direction and
controlling function of management.
Their activities include:
Assigning of jobs and tasks to various
workers
They guide and instruct workers for day to
day activities
They are responsible for the quality as
well as quantity of production
They are also entrusted with the
responsibility of maintaining good relation in the organization
They communicate workers problems,
suggestions, and recommendatory appeals etc. to the higher level and higher
level goals and objectives to the workers
They help to solve the grievances
(criticisms/problems) of the workers
They supervise and guide the sub-ordinates
They responsible for providing training to
the workers
They arrange necessary materials, machines,
tools etc. for getting the things done
They prepare periodical reports about the
performance of the workers
They ensure discipline in the enterprise
They motivate (encourage) workers
They are the image builders of the
enterprise because they are in direct contact with the workers
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